Q: How do I care for my New Balance shoes?

A: We recommend that you protect all of your New Balance and Dunham footwear with New Balance Water Repellent. NB's special repellent adds a protective coat that repels water and stains. You can also clean your shoes with New Balance Shoe Cleaner.

Q: How do I get replacement laces for my New Balance shoes?

A: On any purchase from Brown's New Balance,  we'll keep you supplied with laces for the life of your shoes. You can request a replacement pair of laces by emailing us at Info@BrownsNewBalance.com or calling 1.800.728.6247. We will send you a pair of laces that match as close as possible to the original lace.

Q: When should I replace my insoles?

A: Replacing your insoles not only maintains good footwear hygiene, but also proper arch support and shock absorbency. If your lifestyle is very active, you may want to replace the original insoles in your shoes after 90 days. Pull insoles out to check for flattened areas around the forefoot and heel. To view the Men's New Balance insole line, click here.  To view the Women's New Balance insole line, click here.

Q: How can I tell when my shoes are worn out?

A: Your body will remind you when it is time for new shoes. It is very common to develop minor ankle, knee, hip, and/or back pain when your shoes have lost the cushioning and support that they once provided. If you wear your shoes everyday, they will usually last 5-8 months. However, if you alternate your shoes, they may last 8-12 months, depending upon care.

 
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