Q: Will I receive an order confirmation once I submit my order?

A: Once you submit your order, you will receive a confirmation email that is automatically generated from our server. This email will confirm that your order has been received by our system and is in line to be processed. If you do not receive a confirmation email within 24 hours, please contact Orders@BrownsCatalog.com to confirm if your order has been received.

Q: When will my order be shipped?

A: In stock orders are shipped within 48 hours from when the order is pulled from our system for processing. Some items are shipped directly from the New Balance warehouse which requires additional processing time. You will receive an email if there is additional processing time required for your order. You will also receive an email confirming the shipment of your order once we receive verification from our shipping department. Please note that shipments are sent out Monday through Friday and no orders will be shipped on Saturday or Sunday.

Q: How long will it take for me to receive my order?

A: This depends on the shipping method you choose for your order. Orders shipping Standard will arrive in 7-14 working days. For more specific shipping information and delivery times, please click here.

Q: What if an item I ordered is on backorder?

A: There are occasions when an item you ordered may be on backorder. If this is the case, you will be notified by email and be given the date the shoes are expected to arrive to the warehouse for shipment. We do not process a backorder until we have your approval to proceed.

Q: What does it mean when an item has been discontinued?

A: A discontinued item is a style that is no longer being made by New Balance. Most discontinued items have been replaced with an updated model or taken out of the New Balance line. Some discontinued styles can be found on our website at closeout prices. Sizes and widths are limited in these items. If you place an order for a discontinued item that has sold out, we will contact you via email and offer suggestions for a similar replacement.

Q: Is my credit card charged as soon as I place the order?

A: No, we do not charge your credit card until after we receive the order and we are able to confirm all items on the order are in stock.

Q: What is your return policy?

A: Because we want you to have what's RIGHT for your feet, you may return merchandise for an exchange, credit, or refund if you find that it is not of benefit and value. There are many places where you can buy the wrong footwear ... Brown's Catalog will not be one of them. For more information regarding our returns policy, click here.

Q: Do you accept International orders?

A: Brown's Catalog is a United States based company. As a result, orders being shipped to an address outside the United States are considered international. Based on vendor policy, we are restricted from fulfilling orders being shipped to an address outside of the United States. As a result, we do not have the authority to service international customers.

Q: Do you share or sell my information to outside sources?

A: Like many other merchants, we participate in cooperative database services which assist us in the matching of offline and online purchasing behavior so that we can better understand and serve your needs.  For additional information, please view our privacy policy.

Q: Are there other ways for me to place my order other than online?

A: Some of our most intelligent footwear features are awaiting your call. At Brown's Catalog, the same high quality that goes into making shoes should also be applied to servicing our customers. We're here to answer any and all questions. Whether you need advice as to which shoe is right for you or have a specific question concerning your order, you can contact our Product Specialists at 1.800.728.6247.

 
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