"I went to be measured for the WW978GT GORE-TEX® boot (at the Fairview Heights store). Tom C. fitted me, took the time to explain why I needed a larger size (the boot I previously was in a 8 1/2 B, turns out I needed a 9 1/2 B). Just to double check, I had him recheck the current fit on my WW577WT 8 1/2 B walking shoes, and he says they fit just fine. Tom was excellent and very thorough. I will recommend him to my family and friends, which is the highest compliment I can give!

Stephanie

“I was in St Louis for a wedding over the Memorial Day weekend and found the New Balance store on Clayton Rd. online. I walked in planning to buy 1 pr. of white New Balance walking shoes. I walked out after purchasing 4pr. of shoes because of Jeremy. He was very attentive and knowledgeable about the product and feet. I live in the Atlanta, Ga. area and have been wearing New Balance for over 10 yrs. I have never received as much information and expert care as Jeremy gave me. He sets a very high professional working standard as far as I'm concerned and I will be calling him in the future for all my New Balance shoe needs. Kudos, Jeremy for making my shopping experience wonderful, even though you made me get a larger shoe size!”

Shirley F.

"I wanted to share about an experience I had in your Washington store yesterday.  My cousin is visiting from Chicago, and I happened to know that she has a very difficult time being fitted for shoes.  (Typically tries on 40 or 50 pair before she makes a decision. I am not kidding.) She was in the market for a pair of shoes to wear while she walks on the treadmill, and I suggested that we visit Brown’s.

I had the opportunity to observe Ann, your fitting specialist, as she worked with my cousin.  Ann was so focused on my cousin and helping to solve her problems.  Ultimately, she was successful in fitting my cousin after only trying on 8 to 10 pair. Ann’s professionalism and focus on solving my cousin’s various problems was stellar.  Just wanted to let you know how much we appreciated the experience.  Thank you for being about so much more than selling shoes.  Thank you for being about fitting shoes, and solving foot problems.  Feet do love you, and so do their owners.”

Cheers, Jeanne G.

“I had the pleasure of being fitted for new shoes at your store this past week.  I bought two pairs of shoes and I am delighted with them.  For the first time in years, I have no pain when I walk. Just wanted to let you know that I was extremely pleased with my experience.  Branson is the last place in the world I would expect to find a shoe expert!”

Thanks, Ron J.

“Great store, employees care about fitting you with correct shoe and insert if needed. Living and working with foot and ankle pain for years but New Balance employee fixed me up and NO MORE PAIN!! You've got my business forever!”

Nurse C.

"I bought a pair of NB running shoes from Kerry at your Clayton Rd., St. Louis, MO location on 7/23/11. I'm writing to compliment Kerry on her professionalism, friendly and outgoing attitude, and her knowledge of the products she is selling/fitting, etc. She is a real asset to your company. I can't wait to go to St. Louis again and purchase another pair from such a customer-oriented professional. It's very refreshing."

Thank you, Carolyn W.

"I recently shopped at your Olive location for a new pair of shoes a week ago and had such a positive experience that I felt compelled to e-mail you about it. Lauren Thomson waited on me and noticed where my old, dingy pair of NB shoes was worn from use. I've been wearing NB for twenty years now, and the same size for about the past ten, but she spotted that I would need to be bumped up from a 2E to a 4E in width. Sure enough, she was right. I was able to order my favorite pair of shoes in the new width from a Kansas branch. She said that she just started the job in the spring, yet she was able to spot a flaw in my shoes that no other NB employee has for several years. Thanks for keeping such an informed staff."

Regards, David M.

"I bought a pair of shoes at your Lake St. Louis store recently. Kenny was the fitting specialist who helped me. I just want to say I was very pleased with the customer service and I love my shoes. Having shoes that fit properly and have the right arch supports make a world of difference!"

Leanna H.

"Tina: Just a little thank you for all of your expertise and knowledge in helping me find the right fit for my foot conditions. You were a calming assurance to my much fearful hesitation! So far, the new shoes feel great and I believe they are also helping me with the osteoarthritis I have in my right knee. Wish our world had more helpful and concerned people like you! See you (at New Balance Kansas City) next time I am in need of shoes. Wishing you all that is good in life!"

Madonna T.